Help center

Frequently asked questions

Is PointEarnLab free?+

Yes. Creating an account and earning points is completely free. We never ask members to deposit money.

Where do points come from?+

Points are awarded only when you complete a review task — a single yes/no question about an AI tool.

What is an activation code and how do I get one?+

A short code you enter at sign-up. Codes are shared by our team and partners. Ask whoever invited you, or contact support.

What are the VIP tiers?+

VIP1, VIP2 and VIP3 set how many review tasks you get and how many points each is worth. Everyone starts at VIP1.

How much are points worth?+

As a guide, about 200 points is roughly $1 of value in the rewards catalog. Exact costs are shown on each reward.

How do I redeem rewards?+

Open the Rewards page, pick an item you can afford, and enter delivery details. Your request shows as pending until our team fulfils it.

How long does fulfilment take?+

Usually 1–3 business days. You can track status any time on your History page.

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